Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@heyshop.us} and send your item to:

Heyshop , Ono: 929 Nno: 178,Poonamallee High Road, Chennai-600-084,Tamilnadu,India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Heyshop , Ono: 929 Nno: 178

Poonamallee High Road, Chennai-600-084,Tamilnadu,India.

.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Heyshop Returns Policies

Returns within 14 days

 Heyshop will happily give you a refund or exchange within 14 days of purchase, provided you have proof of purchase and the product:

  • is still in its original and saleable condition and packaging, with all accessories included
  • has not been worn or used and, if a perishable product, is not expired
  • is not a personalised item, digital download, pre-paid card, voucher or clearance item

Returns can be processed at Heyshop, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns.

Faulty Product Returns Policy

Our goods and services come with guarantees that cannot be excluded under the Indian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Returns of faulty products

If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:

  • has a problem that would have stopped you buying it had you known about it;
  • is unsafe;
  • is significantly different from the description of the product; or
  • doesn’t do what we said it would do,

but does not include damage caused by misuse or returns simply due to change of mind.

If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.

If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.

Proof of purchase

Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement. In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Information collected in this manner will be stored securely in accordance with Heyshop’s Privacy Policy. Heyshop retains the right to refuse a refund for unverified purchases.

Remember to backup your data

If you need to return a product that contains user-generated data (such as cameras, mobile phones or storage drives), please remember to backup any data in an alternative location as the repair or replacement may result in loss of data.

Manufacturer’s warranties

Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.

Returning products to Heyshop

If your purchase was made at a Heyshop, please approach the customer refund at your local Heyshop website to process your product return or exchange. 

Products that you have purchased on Heyshop.in can be returned either:

By Post Post the product to the address noted on the returns instructions leaflet in your parcel

Damaged or incorrect product delivered

If your order is damaged in transit or we have shipped the incorrect product, please contact us at support@heyshop.us

Customer Care

We are committed to providing the best customer satisfaction and customer care. Please contact Us should you have any queries regarding your product.

  1. At Heyshop.us we stand behind Our product! That’s why we offer a 14 Day Change of Mind Guarantee on all our Exclusive Brands:
  2. Some of these products can’t be returned – usually due to health and safety reasons. If so, this is specified in the product listing.
  3. Subject the rest of this policy, if for any reason you are unsatisfied with your purchase of a Heyshop Exclusive Brand product, you can contact us within 14 days of taking delivery and return the product. You will then receive a store credit for the purchase price of your product (excluding the initial delivery charges as set out in your order confirmation email).
  4. Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
  5. You must notify us via the support@heyshop.us within 7 days of taking delivery of your product and request a return under this policy.
  6. If there is no proof of the delivery date it will be assumed to be 5 business days from the date of dispatch of the product.
  7. The product must be returned to us within 14 business days of your request to return your product.
  8. You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
  9. After receiving the returned product, we will issue a store credit as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
  10. We reserves the right to make changes to this Change of Mind Policy without notice.
  11. This Change of Mind Policy is in addition to the Heyshop.in Minimum Voluntary Warranty Policy.
  12. Our goods come with guarantees that cannot be excluded under the Indian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Need help?

Contact us at support@heyshop.us for questions related to refunds and returns.